Embedded Files
Privacy policy
Privacy policy
Data collection
Data collection
We collect:
- Contact details, payment information (processed securely via Razorpay/PayU), garment preferences, and usage data (cookies/IP).
- Financial data is not stored on our servers.
Data use
Data use
- To fulfill subscriptions, personalize services, and send marketing (opt-out anytime).
- Shared only with essential partners (delivery/logistics) or for legal compliance.
User Rights
User Rights
- Request access, correction, or deletion of non-essential data within 30 days.
- Deletion excluded for active subscriptions or legal records (e.g., 7-year financial retention).
Refund & Cancellation Policy
Refund & Cancellation Policy
Service Cancellation by Company
Service Cancellation by Company
- If Elythian Loom cannot fulfill your monthly service, we may cancel your subscription and issue a 50% refund.
Customer-Initiated Cancellation
Customer-Initiated Cancellation
50% refund if canceled ≤1 days; no refunds thereafter.
Exclusions
Exclusions
- No refunds for:
- Client-unavailable pickups (≥3 attempts)
- Minor delays (<24 hours)
- Exceeded garment limits
Garment Care & Liability
Garment Care & Liability
Damage/Loss
Damage/Loss
Claims require photo evidence within 48 hours of delivery.
Exclusions
Exclusions
- No liability for:
- Pre-existing damage (noted at pickup).
- Delicates (silk/lace) without "Premium Care" add-on.
- Leather, suede, or items >₹20,000 value.
Subscription Terms
Subscription Terms
Renewal & Cancellation
- Monthly auto-renewal at ₹3,999 (40 garments/week).
- Cancel anytime via portal; requires 5-day notice before billing cycle.
Pauses
Pauses
- One pause/month allowed (min. 7 days) for travel.
Operational Policies
Operational Policies
Garment Limits
Garment Limits
- 40 pieces/week. Excess charged at ₹60/piece.
Termination
Termination
We may terminate subscriptions for:
- Staff harassment.
- Violation of garment policies.
Amendments & Legal
Amendments & Legal
Policy Changes
Policy Changes
- We reserve the right to unilaterally modify any policy, pricing, or terms without prior notice.
- Changes become effective immediately upon website posting.
Governing Law
Governing Law
- Subject to India’s Consumer Protection Act (2019)
Governing Law
Governing Law
- Governed by India’s Consumer Protection Act (2019) and IT Act (2000).
Contact & Grievances
Contact & Grievances
Company support
Company support
Email : teamelythianloom@gmail.com
- Response Time: 30 days for requests/complaints.
Acknowledgement Requirement:
By subscribing, you agree:"I accept Elythian Loom’s Policies, including refund limits, liability caps, and unilateral amendment rights."
Page updated
Google Sites
Report abuse