Terms of service

Elythian Loom we provides premium weekly laundry services through a subscription model designed for discerning clients. Our service includes meticulous care for up to 40 garments per weekly collection, utilizing eco-friendly detergents, artisanal folding techniques, and door-to-door concierge logistics. By subscribing, you ("the Member") agree to these terms, which prioritize both exceptional service and operational flexibility for our brand .

- Monthly Fee: ₹3,999 per month, payable in advance via automated billing. 

- Garment Allowance: 40 pieces per weekly collection. Additional pieces billed at ₹60/item.

- Service Window: One weekly collection/delivery per 7-day cycle, scheduled via our app or portal.

- Billing Adjustments: Final charges may reflect:

  - Excess garments beyond 40-piece limit

  - Special treatment fees (e.g., stubborn stain care, delicate fabric handling)

  - Redelivery fees for missed appointments (₹500 per instance) 

- Scheduling: company set weekly slots according to them. No Changes is allowed from customer side. 

- Rescheduling: No rescheduling

- Item Restrictions: We reserve the right to refuse:

  - Items exceeding ₹25,000 in value (declare high-value items at booking)

  - Hazardous materials, leather/suede without prior approval, or household linens

  - Unlabeled garments or items with compromised integrity 

- Member Cancellations:

  - Full subscription cancellation requires 15-day written notice. No prorated refunds for partial months.

  - Same-day cancellations forfeit that week’s service credit.

- Company Cancellations: We may cancel for:

  - Repeated missed pickups (3+ instances)

  - Safety concerns (e.g., abusive behavior, unsafe locations)

  - Non-payment or fraudulent billing 

- Refund Policy: None for unused weeks. Service pauses (e.g., travel) require 7-day notice.

- Quality Commitment: Garments processed using luxury-grade methods. However:

  - Pre-existing damage (weak seams, fading, undisclosed stains) is not covered.

  - "Owner’s risk" applies to unlabeled items or items with embellishments (beads/sequins) .

- Liability Limit: Maximum claim per item is 10x its cleaning fee (capped at ₹2,500). High-value items require pre-approval .

- Loss/Damage Claims: Must be filed within 24 hours of delivery with photo evidence.

- No-Show Policy: 

Missed pickups/deliveries incur ₹500 redelivery fees. Persistent no-shows (≥3) trigger subscription review.

- Unattended Leave: Members may opt for contactless delivery but assume full risk for left items .

- Storage & Disposal: Unclaimed items >90 days will be donated or discarded .

- Service Interruptions: Not liable for delays/cancellations due to floods, strikes, or events beyond our control .

- Terms Updates: We may revise terms with 30-day email notice. Continued use implies acceptance.

- Privacy: Member data (contact, payment details) is encrypted and never sold. Used solely for service optimization .

- Brand Rights: "Elythian Loom" trademarks and digital assets (app, website) are proprietary. Unauthorized replication is prohibited.

- Jurisdiction: Disputes governed by Indian law, with arbitration in Mumbai as the first recourse .

- Class Action Waiver: Members may only pursue claims individually.

By subscribing to Elythian Loom, you invest in timeless elegance and reclaim your most precious resource: time. These terms ensure we maintain our gold-standard service while adapting to your evolving needs. Questions? Contact our Team at teamelythianloom@gmail.com